Our Trainings on Trust and Human Centered Design

1) Trust is the Engine of Change – Training for Community Foundation For Southern Arizona training 1 – https://vimeo.com/447023887
Description: Funders have increasingly required nonprofits to show how they are building sustainable partnerships (with the community, their clients, other nonprofits, public services system, etc.) to expand the impact of their programs. Effective partnerships require trust-building. Yet, trust seems elusive, and there appear to be few easily accessible ways of examining the process of building trust within nonprofit systems.

In this interactive workshop, led by Angie Donelson, Ph.D., AICP, we
explore a framework demonstrating how trusting relationships can be conceptualized and measured for sustained partnership engagement. Several cases are presented validating the framework and providing space for participants to reflect and share how trust is embedded in their work.

An assessment tool with sample metrics demonstrates enhanced and sustained engagement through citizen self-organized, directed, financed, and independently implemented community development and public health improvements.


2) Yes, You Can Measure Trust! Training for Community Foundation For Southern Arizona training 2 – https://vimeo.com/471208760
In this interactive workshop, we examine how you can use a trust building framework to evaluate the impact of your multi-stakeholder program over time.  Join us to learn how you can start – or improve — evaluation of your programs. You will learn:
– Why creating a program development map – or a picture of how your program works – is important for understanding your program impact
– How to lead stakeholders through a program mapping process that
links program activities to measurable short, medium and long-term
multi-stakeholder goals
– How to integrate trust building in your metrics to diagnose
challenges in your multi-stakeholder partnership and create more
sustained impact
We will examine several case studies and experiment with your own
programs to identify how process-level changes in trust can increase
partnership engagement for stronger outcomes.

3) Podcast – Health Policy and Planning – Innovations in
Implementation Research in LMICs
https://soundcloud.com/user-347591104/imp-res-in-lmics

4)  Re-imaging Design: How Human Centered Design unlocks potential in view of the Human Capital Index. Conference presentation, Sixth Global Symposium on Health Systems Research, November 2020.
Session Description: The World Bank’s Human Capital Index opens new possibilities to tracking cumulative impact of programs implemented in diverse sectors and combining them to measure multiple contributions at national and international levels. This exciting advance opens up new possibilities and necessitates new strategies for engagement. However, it is not designed to function as one zooms down to local (or lower) implementation levels, where complex interactions between health and education and employment sectors function within local communities and families.

We describe how Human Centered Design (HCD) is an excellent tool for examining impact across the full spectrum of the social determinants of health by providing a multifaceted engagement platform. HCD can work at the implementation levels in a way that complements the Human Capital index, pulling together important diverse contributing factors to measuring human potential and human progress. HCD is uniquely suited to unlock potential in complex systems because it can function to (1) drive engagement, (2) work with multiple diverse stakeholders, (3) redistribute existing power dynamics (4) facilitate iterative problem-solving in rapidly changing environments (5) measure divergent outcomes, (6) create new measurement approaches to process change in complex systems, and (7) build trust,-leapfrogging system barriers. With this range and scope, HCD may be a critical catalyst to achieve the SDGs.